About this policy
This policy covers the Exam Pragati marketing website. The mobile app has a separate privacy policy inside the app, covering app accounts, learning activity, device information and purchases.
Information you provide
You can browse the website without creating an account. The enquiry form asks for your name, your question and optional contact details or an exam you are interested in. Your submission is stored in our enquiry system so our team can respond.
When you provide an email address, an acknowledgement may be sent to that address. You can also contact us by email, phone or WhatsApp. Information shared through those services is available to our support team and the relevant communication provider.
Preparation updates
If you subscribe to preparation updates, we store your email address, subscription status, source and consent so we can manage your request. A welcome email may be sent when you first subscribe. Contact support@exampragati.com if you want to stop updates or ask about information associated with your subscription.
Browsing and technical information
Your browser requests pages and assets from the website hosting provider. Technical information such as IP address, requested URL, browser details and request time may be included in hosting logs used to operate and troubleshoot the website.
This website does not include an advertising tracker or a website analytics SDK. Fonts and website images are hosted with the site.
How information is used
Information you send to our team is used to respond to questions, assist with preparation resources and investigate support or purchase issues. Please avoid sending passwords, OTPs, full card details or unnecessary sensitive information.
Links to other services
The website links to Google Play, WhatsApp and email services. Following a link or sending a message uses the relevant provider’s service, whose privacy practices apply.
Retention and your requests
Contact the support team to request access, correction or deletion of information you have shared with us. We may need enough information to identify the relevant correspondence and verify the request.
Correspondence and technical records may be retained while needed for support, security, transaction disputes or applicable recordkeeping obligations. Retention requirements for app accounts are described in the app policy.
Children and enquiries
Children should involve a parent or guardian when contacting support or sharing personal information. A parent or guardian can contact us about information a child may have shared.
Policy updates
We may revise this policy as the website changes. We publish the revised policy on this page. For questions about how your information is handled, email support@exampragati.com.